Shipping and Returns
We will process your online order within 24-48 hours given that all items are in stock. If an item is sold out, we will contact you via email or telephone.
Items on your cart that exceed the $200 limit will be shipped to your address free of charge. We will ship your order with standard shipping methods.
We understand that you may change your mind about your order. If that is the case, items purchased from Ottodsg may be returned within 14 days of the receipt, provided they are in their original condition.
Return process should be as follows:
- Send your return request to email@example.com with your order number including a list of items you would like to return.
- Products must be in “like new” condition to be eligible for return (NO STAINS, TEARS, DAMAGES, OR HAVE APPARENT SIGNS OF USE, INCLUDING BUT NOT LIMITED TO SMELLS).
- Ottodsg must authorize all returns.
- Upon receipt of a confirmation email from Ottodsg, pack the merchandise in the original packaging and send pre-paid and insured to:
CNC WAREHOUSE LLC.
100 Hoffman Place Hillside,
After your returned product is received by Ottodsg, we will examine and inspect the product and will make a determination on whether the product is in “like new" condition. If the product is in “like new” condition, Ottodsg will accept the return and will process your refund in 7 business days, which you will be notified by email.
Please note: All return shipping fees are non-refundable. If the product is determined to be defective or damaged by Ottodsg we will credit your original payment for such a product.
We recommend mailing your return with tracking and insuring the package. Ottodsg is not responsible if the returned package is lost or the item is damaged in transit. We will not accept responsibility for lost packages without proof of delivery.
If you refuse a shipment from Ottodsg, you are responsible for the original shipping charges to you, and the cost of returning the package to Ottodsg. This amount will be subtracted from your merchandise refund.